Operations inefficiencies have a profound cost on any business. Our goal is to help clients minimise ‘operational friction’ through clear process design and pragmatic implementation.
Our 'MarkOps' practice falls into three areas: process and workflow design, implementation and digital transformation.
GVC’s marketing operations were causing conflict and incurring unnecessary cost.
- A process audit was conducted. Which revealed a combination of inefficiency in process and ambiguity in team members’ responsibilities.
- A workflow process was developed and the organisation was restructured.
- Capabilities were assessed, skill gaps identified and an L&D plan developed.
- Technology resources were reviewed and recommendation made.
- A pragmatic transition plan was adopted across multiple regions, with virtually zero disruption to the business.